Donor Portal

The DonorCentral platform supports the following browsers: 

• Chrome (Windows, Mac, and Android) Firefox (both Windows and Mac) 
• Microsoft Edge 
• Mobile Safari (iOS) 
• Safari (Mac) 

Please note: Your browser must accept cookies and have JavaScript enabled.

From a Desktop: In the top right-hand side of the screen, you will see your initials (to the left of the green “?” mark). Click on the initials menu and select “Sign Out” at the bottom.

From a mobile device: click on the gear wheel in the top right corner of your screen. A drop-down box will appear and that will give you the option to sign out.

Gifts are typically posted in my DonorCentral account within two weeks of being received by the Victoria Foundation.

Gifts made through Canada Helps are received by the Victoria Foundation on a weekly basis. It can take a few weeks for the gift to appear in your DonorCentral account.

In order to give individual access to DonorCentral, each donor will now have their own record in our database. When looking at the snapshot of gift history for their fund, couples may notice that historical data now shows gifts in the name of one partner only. Please be assured that this does not affect past receipting or our internal record of the initial donor(s). Future receipts will only be issued in one name and will show under that name on the fund history in DonorCentral. As per Canada Revenue Agency guidelines, such receipts may be claimed by either partner.

Fund statements for Donor Advised Funds are generated and posted on DonorCentral twice a year.

• February: representing year-end balances from July 1 to December 31.
• August: representing mid-year balances from January 1 to June 30.

Fund statements for Donor Designated Funds and Discretionary Funds are generated and posted to DonorCentral once a year in February. They represent year-end balances from January 1 to December 31.

Fund statements for Hosted Organization Funds are produced and posted to DonorCentral quarterly in February, April, July and October.