Please contact us at 250-381-5532 or by email [email protected]. DonorCentral support is available Monday to Friday from 8:30 am – 4:30 pm Pacific time. We will resend the...
I cannot locate my DonorCentral welcome email. What should I do?
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Donor Portal Articles
The program will not save my new Blackbaud ID and password. What should I do?
Please contact us at 250-381-5532 or [email protected]. DonorCentral support is available Monday to Friday from 8:30 am – 4:30 pm Pacific time. We will create a temporary...
What browsers are supported by DonorCentral?
The DonorCentral platform supports the following browsers: Chrome (Windows, Mac, and Android) Firefox (both Windows and Mac) Microsoft Edge Mobile Safari (iOS) Safari (Mac) Please note:...
How do I logout of DonorCentral?
From a Desktop: In the top right-hand side of the screen, you will see your initials (to the left of the green “?” mark). Click on the initials menu and select “Sign Out” at the bottom. From...
When will my recent gift(s) appear in my DonorCentral account?
Gifts are typically posted in my DonorCentral account within two weeks of being received by the Victoria Foundation.
I made a gift through Canada Helps. Why is it not appearing in my DonorCentral account?
Gifts made through Canada Helps are received by the Victoria Foundation on a weekly basis. It can take a few weeks for the gift to appear in your DonorCentral account.
Why do joint gifts only list one donor name in DonorCentral?
In order to give individual access to DonorCentral, each donor will now have their own record in our database. When looking at the snapshot of gift history for their fund, couples may notice...
How can I tell if a gift was made to the capital or pass-through balance of my fund?
The gift listing displays all gifts, whether made to the capital of the fund or for pass-through granting purposes. Contact the Philanthropic Services team at...
Why am I unable to make grant recommendations from my fund?
It is likely that you have been given DonorCentral Level 2 permissions (view-only) based on your fund type. Grants from this fund are likely set up on a scheduled basis such as Hosted...
Is the market value on my fund page accurate?
The market value reflects an approximate value and may not include prior months’ investment returns. Market values as of a specific date can be found on the ‘Market Value’ tab in your...
Is the spendable amount on my fund page accurate?
Your spendable balance takes into account all recommendations that have been submitted, including those that have yet to be approved by the Victoria Foundation Board of Directors. Saved...
What is the monthly due date for submitting a grant recommendation?
Recommendations must be submitted by the 10th of each month. Grants are reviewed by the Victoria Foundation Board of Directors monthly. Payment to the grant recipient is made within 10 days...